KPI FRAMEWORK FOR NEW ZEALAND MENTAL HEALTH AND ADDICTION SERVICES
For further information about this project please contact Emma Maddren - Project Manager.
Mobile: 027 276 5006
Phase III sector update
The third Benchmarking Forum (BF3) was held in November 2011. This brought all DHB and NGO participants together for the first national Benchmarking Forum as well as separate forums for Streams 1 and 2. Key issues explored at BF3 were:
- Benchmarking participants’ evidence of change resulting from participation in the KPI project
- National data – trends and variations in data for up to 4 fiscal years
- Trends in data stratified by ethnicity
- Review of the first submission of NGO data – NGO data test
- Consumer partnership and inclusion in local KPI activity
- Productivity – guest speaker Dr Jaiki Desai, Victoria University, Wellington
- Review of the KPIs, targets and supplementary indicators
- Self assessment matrix completed by all participants
Benchmarking to date has seen participants progress from grappling with data quality issues, actively questioning their data and exploring reasons behind the variations observed in benchmarking forums to bringing about demonstrable improvements in services.
The provisional outcomes from Phase III include:
- Agreement across the sector about what constitutes good performance.
- The consistent, agreed reporting of information to measure organisational performance.
- An understanding of the current performance of each provider.
- Identification of the need for performance improvements and change for each provider.
- Clinical/provider ownership of performance and responsibility for change.
The sponsors are exploring options for the long term sustainability of benchmarking and broadening the work to include other specialist services (child and youth, forensics, addictions and mental health services for older persons) and involving a greater portion of the NGO sector.
Previous KPI reports, including the indicators being used for benchmarking, and published data can be found on the NDSA website: http://www.ndsa.co.nz/OurServicesWhatWeDo/MentalHealth/KPIFramework.aspx
Summary of planned activity for the remainder of Phase III
- Data finalised for publication 10 February 2012
- NGO workshop 20 February 2012
- Evaluation Workshop 22 March 2012
- Project conclusion May 31st 2012
The Sponsors for KPI Phase III are:
- Ian McKenzie – Regional Director Mental Health and Addiction Services, NDSA
- Dr Clive Bensemann – Director, Mental Health Services, ADHB
- Dr Margaret Aimer – Clinical Director, Mental Health Services, CMDHB
- Stuart Bloomfield – Group Information Manager, Decision Support Group, WDHB
- Lorna Murray – Chief Executive, Connect Supporting Recovery Inc
Phase III participation streams
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Stream 1 participants
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Stream 2 participants
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Northland DHB & Northpoint Services Trust
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Waitemata DHB & Connect Supporting Recovery Inc
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Bay of Plenty DHB & Dalcam Healthcare Group Limited
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Auckland DHB & Affinity Services
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Tairawhiti DHB & Ngati Porou Hauora
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Counties Manukau DHB & Richmond NZ
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Hawkes Bay DHB & Te Taiwhenua o Heretaunga
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Waikato DHB & Pathways
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Whanganui DHB & Pathways
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Lakes DHB & Healthcare NZ
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Wairarapa DHB & Pathways
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Taranaki DHB & Tui Ora Limited
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Capital and Coast DHB & Well Link Trust
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Mid Central DHB & MASH Trust
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Hutt Valley DHB & Q-nique Trust Limited and Pathways
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West Coast DHB & PACT West Coast
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Nelson Marlborough DHB & Te Whare Mahana
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Canterbury DHB & Stepping Stone Trust
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South Canterbury DHB & Richmond NZ
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Southern DHB & PACT Southland and PACT Otago
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Indicators selected for Phase III
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KPI 1.
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Total HoNOS score (inpatient) - effect size large
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KPI 2.
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28 day acute inpatient readmission rate
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KPI 8.
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Average length of acute inpatient stay
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KPI 9.
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Average length of residential rehabilitation facility stay
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KPI 10.
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Community treatment days per clinical FTE
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KPI 12.
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Community treatment days per service user (quarterly)
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KPI 16.
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NGO services investment - overall
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KPI 18.
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Pre-admission community care
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KPI 19.
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Post-discharge community care
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KPI 28.
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Total staff turnover
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KPI 29.
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Sick leave usage
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KPI 31.
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Client index
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NB: The indicators in bold are being reported for DHBs and NGOs from September 2011.
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Documents Related to the Project
Published Reports
Benchmarking Participation Manuals
Sector Communications
