For further information about this project please contact Rebecca Merrington, Project Manager on (09) 589 3932
or Rebecca.Merrington@ndsa.co.nz.
Phase IV sector update
Phase IV of the KPI Project commenced in September 2012. The deliverables for this phase of the project are the inclusion of the child and youth sector in the first National Benchmarking Forum and progression to a sustainable business as usual model at the conclusion of phase IV.
Key project deliverables for Phase IV
- Continue benchmarking in adult DHB and NGO mental health services
- Develop KPIs and initiate benchmarking in Child and Youth DHB and NGO mental health services
- Continue to use PRIMHD data and information to support benchmarking
- Develop and agree on an approach for benchmarking as a business as usual sector activity
Representatives from the Child and Youth sector met in December, succesfully identifying 10 provisional indicators. The first National Child and Youth Benchmarking forum will occur in Auckland on the 27th June 2013.
C&Y Services Provisional Indicators
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Child and Youth Services
Provisional Indicators
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1
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NGO Service investment- Child & Youth
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2
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Client Index
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3
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Access rates- Pop 06
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4
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Service User face to face contact time
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5
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Time to first contact- Pop 08
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6
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Community treatment days per service user (quarterly)
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7
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Do not attend rates (DNA)- Further definition required
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8
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Family Involvement- Further definition required
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9
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Medication Usage- Further definition required
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10
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3- month re- referral rates
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The C&Y Sector Leads are:
- Dr Peter Watson: Clinical Director, Mental Health - CMDHB
- Helen Wood: General Manager, Mental Health - ADHB & WDHB
- Philip Grady: Chief Executive, Odyssey House Trust
Adult Mental Health and Addictions Forum
The first Adult Mental Health Benchmarking Forum of this phase was held in December and the second forum is planned for May 2013.
Key principles to guide national benchmarking
- The ultimate purpose is to improve outcomes for people who use services
- Provider-led governance and leadership
- Progress to whole-of-sector focus – DHB and NGO, all mental health and addiction services
- Indicators evolve with government and sector priorities
- Consistent, meaningful national data reporting
- Support effective use of resources across the sector
- National central function which supports regional and local activity
- KPI data should be publicly available
Previous KPI reports, including the indicators being used for benchmarking, and all published data can be found here.
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Adult services
Indicators reported during Phase IV
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KPI 1
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Parts 1 to 4 – Total HoNOS score (inpatient) - effect size large
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KPI 2
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28 day acute inpatient readmission rate
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KPI 8
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Average length of acute inpatient stay
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KPI 9
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Average length of residential rehabilitation facility stay *
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KPI 12
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Community treatment days per service user (quarterly)
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KPI 16
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NGO services investment - overall
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KPI 18
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Pre-admission community care *
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KPI 19
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Post-discharge community care *
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KPI 28
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Total staff turnover *
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KPI 29
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Sick leave usage *
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KPI 31
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Client index
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KPI 33
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Percentage of contact time with client participation
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KPI 34
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Community service-user-related time
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NB: The indicators with an asterisk were reported by DHBs and NGOs from September 2011.
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Sustainability
The sector has signalled support for the KPI project to transition into a long term, sustainable business as usual model. The KPI Project Sponsors are currently engaging with the sector to secure on-going funding. Key benefits to the continuation of a National KPI Framework include:
- Extension of benchmarking to other service specialties beyond Adult and Child and Youth to include forensics, addictions and mental health services for older persons.
- Enabling continued learning and innovation through the availability of comparative performance data and opportunities to actively challenge, question and share information between providers to achieve performance improvements.
- To maintain and strengthen clinical ownership and responsibility for provider performance.
- Continue to develop NGO capacity and capability to contribute to performance improvement in the broader system of care as well as the NGO sector.
Documents Related to the Project
Published Reports
Benchmarking Participation Manuals
Sector Communications
Other Documents
