Mental Health: KPI Framework


 

 

KPI FRAMEWORK FOR NEW ZEALAND MENTAL HEALTH AND ADDICTION SERVICES 


For further information about this project please contact Emma Maddren - Project Manager.
Mobile: 027 276 5006

 Phase III sector update 

The third Benchmarking Forum (BF3) was held in November 2011. This brought all DHB and NGO participants together for the first national Benchmarking Forum as well as separate forums for Streams 1 and 2. Key issues explored at BF3 were:

  • Benchmarking participants’ evidence of change resulting from participation in the KPI project
  • National data – trends and variations in data for up to 4 fiscal years
  • Trends in data stratified by ethnicity
  • Review of the first submission of NGO data – NGO data test
  • Consumer partnership and inclusion in local KPI activity
  • Productivity – guest speaker Dr Jaiki Desai, Victoria University, Wellington
  • Review of the KPIs, targets and supplementary indicators
  • Self assessment matrix completed by all participants
Benchmarking to date has seen participants progress from grappling with data quality issues, actively questioning their data and exploring reasons behind the variations observed in benchmarking forums to bringing about demonstrable improvements in services.
The provisional outcomes from Phase III include:
  • Agreement across the sector about what constitutes good performance.
  • The consistent, agreed reporting of information to measure organisational performance.
  • An understanding of the current performance of each provider.
  • Identification of the need for performance improvements and change for each provider.
  • Clinical/provider ownership of performance and responsibility for change.
The sponsors are exploring options for the long term sustainability of benchmarking and broadening the work to include other specialist services (child and youth, forensics, addictions and mental health services for older persons) and involving a greater portion of the NGO sector. 
Previous KPI reports, including the indicators being used for benchmarking, and published data can be found on the NDSA website: http://www.ndsa.co.nz/OurServicesWhatWeDo/MentalHealth/KPIFramework.aspx
Summary of planned activity for the remainder of Phase III
  • Data finalised for publication 10 February 2012
  • NGO workshop 20 February 2012
  • Evaluation Workshop 22 March 2012
  • Project conclusion May 31st 2012
 The Sponsors for KPI Phase III are:
  •  Ian McKenzie – Regional Director Mental Health and Addiction Services, NDSA
  • Dr Clive Bensemann – Director, Mental Health Services, ADHB
  • Dr Margaret Aimer – Clinical Director, Mental Health Services, CMDHB
  • Stuart Bloomfield – Group Information Manager, Decision Support Group, WDHB
  • Lorna Murray – Chief Executive, Connect Supporting Recovery Inc

 Phase III participation streams

   

Stream 1 participants                       
Stream 2 participants                                   
Northland DHB & Northpoint Services Trust
Waitemata DHB & Connect Supporting Recovery Inc
Bay of Plenty DHB & Dalcam Healthcare Group Limited
Auckland DHB & Affinity Services
Tairawhiti DHB & Ngati Porou Hauora
Counties Manukau DHB & Richmond NZ
Hawkes Bay DHB & Te Taiwhenua o Heretaunga
Waikato DHB & Pathways
Whanganui DHB & Pathways
Lakes DHB & Healthcare NZ
Wairarapa DHB & Pathways
Taranaki DHB & Tui Ora Limited
Capital and Coast DHB & Well Link Trust
Mid Central DHB & MASH Trust
Hutt Valley DHB & Q-nique Trust Limited and Pathways
West Coast DHB & PACT West Coast
Nelson Marlborough DHB & Te Whare Mahana
Canterbury DHB & Stepping Stone Trust
South Canterbury DHB & Richmond NZ
 
Southern DHB & PACT Southland and PACT Otago
 
 

 

 

 

 

 

 

 

 

 

 

 

 

  Indicators selected for Phase III

 

KPI 1.
Total HoNOS score (inpatient) - effect size large
KPI 2.
28 day acute inpatient readmission rate
KPI 8.
Average length of acute inpatient stay
KPI 9.
Average length of residential rehabilitation facility stay
KPI 10.
Community treatment days per clinical FTE
KPI 12.
Community treatment days per service user (quarterly)
KPI 16.
NGO services investment - overall
KPI 18.
Pre-admission community care
KPI 19.
Post-discharge community care
 KPI 28.
Total staff turnover
KPI 29.
Sick leave usage
KPI 31.
Client index
NB: The indicators in bold are being reported for DHBs and NGOs from September 2011.
     

 

 

 

 

 

 

 

 

 

 

 

 

 
 Documents
Related to the Project

 Published Reports

Benchmarking Participation Manuals

Sector Communications

 

 

 

 

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